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Sumit
- 11 जनवरी
- 0 टिप्पणी
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phele usko bolo ki so cool down ho jyeye or usse pani offer kro apko bilkul bhi aggressive nhi hna h uski problem ko sonu or usko salutation do
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Swati
- 09 दिसम्बर
- 0 टिप्पणी
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If you find your customers angry then simply dont argue with them and sikently listen to them.Dont interrupt while they are shouting but behave towards them as if you are listening to them. Once,they finished their complaint simply offer them a seat in a polite way and make them feel that you are finding the solution for their problem.If its under your hand then its good, otherwise, do call the store manager to have a solution for it and for calling a SM you must send any other staff and you must be with that customer to make him feel that what he is saying is correct. The best way to handle the customer is to agree with the words he is saying.....!!!
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Anushka
- 24 अगस्त
- 0 टिप्पणी
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First of all you should Listen to him/her and Remain calm. Don't take it personally. ...Actively sympathize them what 's the problem they are facing then Apologize gracefully to them and after that Find a solution andTake a few minutes on your own to solve their problem....
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Shruti
- 20 अगस्त
- 0 टिप्पणी
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Be polite with your customers and then listen properly what they are actually want