Learn how you can score better in the actual NSDC Skill Test conducted under the PMKVY employment and training scheme. Only the candidates who qualify in this are eligible for training. Hence, it is important to practice multiple mock test for Customer Care Executive (Call Centre) in order to join the professional training centre.
This is an optional section under Customer Care Executive Job Role in the Telecom Sector. Try out these sample test papers to strengthen your basic concepts and devise a proper strategy.
NOS - TEL/N0101, 103 Resolving Customer Queries and providing a panel for requests and complaint submission falls under this NOS. Servicing and listening to client inputs is essential for business growth so this job role is to be given to a person who is extremely committed to the work.
NOS - TEL/N0102 Build a good professional relationship with the customers as they will definitely help your grow your business monumentally. Learn what sort of services they like and try to pitch in new ideas that serves their purpose.
NOS - TEL/N0100 This NOS deals with client acquisition, servicing and management with the help of inbound and outbound calling. The executive needs to be highly trained and well equipped to take on multiple queries related to system or product. Solve these test papers to get a better idea.
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