Job details for customer care voice senior representatives and Technical Support Associate’s posts.

Ok, am sharing Job description with you for both posts. Technical Support Associate Job Description: • Technical Support involves resolving hardware and software technical issues for Dells customers. • It involves system installation, performance maximization and troubleshooting. • It is a challenging role where employees are constantly solving problems and finding novel ways of rectifying issues. • They acquire in-depth training and technical expertise and also get the exposure to various processes, tools and techniques that will enable them troubleshoot with ease and competence. • Technical support employees get hands-on experience in troubleshooting some of the most premium range of Dells products including desktops, notebooks, portables wireless, projectors etc and providing to the customers in USA, Canada and EMEA. Customer Care Sr. Representative Job Description: Placing calls to the insurance companies to verify patient's health insurance eligibility/benefits and verification/notification of authorization Document the outcome of the call and analysis as per the requirement being trained on. Taking action based on the call outcome/analysis as per instructions provided Adhering and achieving to ramp up targets, Regular, Attendance. Work closely with the team leads and quality resources to deliver SLA.Apply the training knowledge to the day to day work Job.