Tech support job is like a calling job?

Please share some descriptions of tech support job?

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4 Answers
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  • as I am a production engineer, in a field of engineering technical support job is not like a calling job. both are major differences. for a calling job you don't need a wide knowledge of products and process of engineering you just  need good communication skills and  basic knowledge of products and their firms and most important convincing  skill but as a technical support team member, you need a wide knowledge of products and its design, the process of manufacturing,  a calling  job is an indoor job while in a tech support job  you need to visit working sites
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  • no it's not, both have different working area,
    To act as a single point of contact for all IT Customers.
    ·         To maximize service availability.
    ·         To restore service whenever possible.
    ·         To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
    ·         Maintain Hosted client services for extended application and client access.
    ·         Create Portable user profiles to enable agility.
    ·         Stateless device deployment to ease support and replacement.
    ·         Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
    ·         Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
    ·         Creation of content for Self-Service Portal Solutions and L0 support
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  • yes, thnx
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  • Not really. Both have different work of status. I am just sharing some important details of Tech support engineer’s post. After reading this, you will easily differentiate the calling job and this job…
     
    Job Description:
     
    ·         To act as a single point of contact for all IT Customers.
    ·         To maximize service availability.
    ·         To restore service whenever possible.
    ·         To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
    ·         Maintain Hosted client services for extended application and client access.
    ·         Create Portable user profiles to enable agility.
    ·         Stateless device deployment to ease support and replacement.
    ·         Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
    ·         Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
    ·         Creation of content for Self-Service Portal Solutions and L0 support
     
    I hope now, you will understand the actual difference. 
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