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Tech support job is like a calling job?

Please share some descriptions of tech support job?

  • Vishal
  • 2065 Views
  • 4 Answers
  Answer
4 Answers

  • as I am a production engineer, in a field of engineering technical support job is not like a calling job. both are major differences. for a calling job you don't need a wide knowledge of products and process of engineering you just  need good communication skills and  basic knowledge of products and their firms and most important convincing  skill but as a technical support team member, you need a wide knowledge of products and its design, the process of manufacturing,  a calling  job is an indoor job while in a tech support job  you need to visit working sites

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  • no it's not, both have different working area,br /To act as a single point of contact for all IT Customers.br /·         To maximize service availability.br /·         To restore service whenever possible.br /·         To provide desk-side services, desktop management and device lifecycle management and provide business systems support.br /·         Maintain Hosted client services for extended application and client access.br /·         Create Portable user profiles to enable agility.br /·         Stateless device deployment to ease support and replacement.br /·         Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any timebr /·         Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.br /·         Creation of content for Self-Service Portal Solutions and L0 support

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  • yes, thnx

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  • Not really. Both have different work of status. I am just sharing some important details of Tech support engineer’s post. After reading this, you will easily differentiate the calling job and this job…br / br /strongJob Description:/strongbr / br /!--[if !supportLists]--·         !--[endif]--To act as a single point of contact for all IT Customers.br /!--[if !supportLists]--·         !--[endif]--To maximize service availability.br /!--[if !supportLists]--·         !--[endif]--To restore service whenever possible.br /!--[if !supportLists]--·         !--[endif]--To provide desk-side services, desktop management and device lifecycle management and provide business systems support.br /!--[if !supportLists]--·         !--[endif]--Maintain Hosted client services for extended application and client access.br /!--[if !supportLists]--·         !--[endif]--Create Portable user profiles to enable agility.br /!--[if !supportLists]--·         !--[endif]--Stateless device deployment to ease support and replacement.br /!--[if !supportLists]--·         !--[endif]--Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any timebr /!--[if !supportLists]--·         !--[endif]--Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.br /!--[if !supportLists]--·         !--[endif]--Creation of content for Self-Service Portal Solutions and L0 supportbr / br /I hope now, you will understand the actual difference. 

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